TERMS OF HIRE

  1. All of the items are second hand and pre-loved so have natural signs of wear and their own unique patina. Some decorative items may have small chips or damage that don’t affect the use or look of the item - I will do my best to show any of these flaws in photos so you know what to expect.

  2. Once your items for hire have been agreed and your invoice has been generated those items will be booked exclusively for you for the dates agreed. You may add items to your prop hire order if there are extras you realise you need nearer the event (subject to availability), the cost of hire will just be added into your final payment price. You cannot remove items from your prop hire list once the deposit has been paid.

  3. The non-refundable deposit should be paid within a week of you receiving the invoice for your chosen prop hire items. The remaining payment should be made on the day you receive the items. If it works better for you, you can of course pay the full 100% of your invoice at the beginning of the process (50% will be non-refundable).

  4. If you need to cancel your event please let us know as soon as you can. We will retain the non-refundable deposit but if you had paid the full amount early you will be refunded the total minus the deposit.

  5. If you need to postpone your event due to Covid-19 or any other reason, as long as your new date is available and we have no other bookings in the diary, your booking can be transferred to the new date no problem. If there is a clash in dates and the booking needs to be cancelled, the same terms apply for all cancellations and we would retain the non-refundable deposit.

  6. Items that have been used to serve food should be washed down so food residue is removed before being packed away. If there are food/drink stains on table linens please dab with a damp cloth at the time to avoid long-term staining.

  7. Items should be placed back in their allocated boxes in a similar fashion as to how they were received, using the provided cloths/padding where possible to prevent damage during transport.

  8. If damage or breakage happens to the items during your hire period there will be a fee charged so I can replace the item with something similar for my collection of props.

  9. If an item you have booked is damaged or broken while with another client before your event I will do my best to replace it with something similar so there will be minimal changes to what you have booked.

  10. You are responsible for the use of the items during the hire period, if anyone at your event sustains an injury caused by or relating to our props we are not liable for these injuries or accidents. Props will be checked to ensure they are suitable for their intended use before you receive them.

  11. The payment of your non-refundable deposit is confirmation that you have read and agreed to these terms of service. You will be provided with a receipt of payment for your own records.